Terms & Conditions


Please visit our Delivery & Returns page for detailed delivery information.

Order before 2pm

All orders placed before 2pm will be dispatched same day – Monday to Friday, excluding public holidays.

Alternative Delivery Address

If you require your order to be delivered to an alternative address to that of your Chemsol Direct account, amendments can be made in the checkout.

VAT Invoice

All prices do not include VAT. VAT is calculated in the checkout. A VAT invoice is provided with every order. If you are business, the VAT is available to claim back.

Safe Secure Payment

Payment services are provided by PayPal (no PayPal Account is required). All Major Credit and Debit Cards are accepted. Payment will result in immediate processing of your shipment.

PayPal are PCI complient the best industry standard for a safe customer experience. Chemsol Cymru Ltd’s account can also process credit or debit card payments via telephone (please see our contact details) and will gain immediate shipment of item upon verification.

Opening an Account

Orders can also be placed using a purchase order number. Please enter your purchase order number in the relevent settings during checkout, and contact us to recieve a Credit Application Form. Your order will be dispatched once your account has been authorised and terms have been agreed.


All items are guaranteed to arrive as described with refunds cheerfully granted if an item received is materially different than as listed. If your item has been damaged during transit, refuse the item with the courier and contact us immediately. Items must be returned within 5 days of original delivery and are subject to inspection prior to refund being issued. If there are any questions regarding these items, please contact our customer care via email or telephone before buying.

Use of Goods

The Customer must satisfy oneself that any goods ordered by one are suitable for his purposes and the Company will not accept responsibility for any damage or loss directly or indirectly arising as a result of any incorrect or inadequate advice or recommendation.

Product Descriptions & Images

Every care has been taken to ensure product images and descriptions match. We work hard to update product information including title, description, images, price, case size, lead time. However in some instances product descriptions and images may not match. Therefore we advise, when looking at products to use product descriptions in particular the product title as a definite guide to the exact product available.