Delivery & Returns

Delivery Update

We’re working together with our delivery partners to safely deliver products to store and home. Due to the current situation, we are experiencing delays to our delivery times which means orders may take longer than the 24-48 hours.

For any orders less than 3 days over your delivery date please use your tracking number to track your parcel online.


  • Please see below for an update on signatory process on delivery.
  • While every effort is being made there may be occasions where deliveries are delayed beyond the confirmed delivery dates.
  • Geographical restrictions still apply – Northern Ireland, the Scottish Isles, The Isle Of Man and certain mainland post codes are excluded from some of our delivery services, please see details below.
  • The best way to track progress of your order is to click the tracking link in your despatch email sent shortly after placing your order.
  • Also, please ensure we have your mobile number when placing an order so you can be updated by SMS on the day of delivery.

Thank you for your patience and understanding.

Highlands of Scotland, Dundee & Perth, Scottish Islands, Orkney & Shetland, Jersey, Isle of Arran, Aberdeen City, Northern Island, Dublin and Rest of Irish Republic excluding Co Donegal are NOT elligable for standard Free Delivery for orders over £300. Our courier networks class these areas as 'Out of Zone Areas' therefore incurring delivery surcharges. All order information and pricing is automatically calculated in the checkout. If you have any questions, please contact our customer services by clicking here.

Hazchem Surcharge

Hazardous Chemicals Delivery Surcharge: Certain products cannot be sent out via standard delivery if they are classed as hazardous chemicals. Products classed as Hazardous Chemicals are delivered via special Hazchem delivery in which incur a delivery surcharge. Hazchem delivery surcharges are shown on the product page and will require you to check the Hazchem Surcharge box. However some products will not have this option, once these items are ordered will we contact you to discuss the Hazchem Delivery Surcharge and take payment if necessary. 

Delivery Restrictions

Our Next Day service is not available in the below 48hr and ‘Other’ zones, due to the current situation we are experiencing delays to our delivery times which means orders may take longer than stated, please see the table below for post code areas affected. We cannot currently offer delivery to The Channel Islands, PO Box or BFPO addresses. We apologise for any inconvenience caused.