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Delivery & Returns

Simplified Shipping Table 

Shipping prices are calculated by weight vs destination. See "GET A QUOTE" in your shopping cart.

All prices shown are subject to VAT which is automatically calculated in the basket.

Delivery options Price & delivery times

2 Working Days

Basket total under 2Kg. If you order before 2pm

Only £4.10

7am - 5pm

Next Working Day

Basket total under 2Kg. If you order before 2pm

Only £4.85

7am - 5pm

Next Working Day

Basket total over 2Kg. If you order before 2pm

Only £6.95

7am - 5pm

Within 5 Working Days

Orders over £150 exc VAT. If you order before 2pm

FREE

7am - 5pm

Next Working Day

Basket total over 10Kg. If you order before 2pm

Only £10.95

7am - 5pm

Within 5 Working Days

Hazchem Delivery Surcharge. If you order before 2pm

Priced per Product

7am - 5pm

*Shipping Surcharges: Please note that Free Delivery for orders over £150 excluding VAT is to UK Mainland Only.

Highlands of Scotland, Dundee & Perth, Scottish Islands, Orkney & Shetland, Jersey, Isle of Arran, Aberdeen City, Northern Island, Dublin and Rest of Irish Republic excluding Co Donegal are NOT elligable for standard Free Delivery for orders over £150. Our courier networks class these areas as 'Out of Zone Areas' therefore incurring delivery surcharges. All order information and pricing is automatically calculated in the checkout. If you have any questions, please contact our customer services by clicking here.

- Hazardous Chemicals Delivery Surcharge: Certain products cannot be sent out via standard delivery if they are classed as hazardous chemicals. Products classed as Hazardous Chemicals are delivered via special Hazchem delivery in which incur a delivery surcharge. Hazchem delivery surcharges are shown on the product page and will require you to check the Hazchem Surcharge box. However some products will not have this option, once these items are ordered will we contact you to discuss the Hazchem Delivery Surcharge and take payment if necessary. 

Arrival Date: Your order requires processing time and delivery time. The processing time may be different for each item. The delivery time is based on the method of shipment you choose. To calculate the estimated arrival date, add the lead (processing) time and the shipping time, and remember to skip weekends and holidays. For example, if you place your order on Monday, and choose 48 hour Track & Trace (estimated 2 business days) for an item with a 2-3 day lead time, your order should arrive in 3-5 business days (by the following Monday).

ChemsolDirect.co.uk offers a variety of shipping options. Your shipping cost and shipping choices will depend on the item or items in your shopping cart. Shipping cost is calculated by Weight vs Destination.

Shipping Options: This chart below offers some details to help you better understand your shipping and delivery options:

Extended Shipping Table 

48 Hour Track & Trace (Royal Mail 48 hour) From £3.95 | 2 business days for transit in addition to order processing time, which varies by product. Track & Trace available.
Next Day Track & Trace (Royal Mail 24 hour)  From £4.85 | 1 business day for transit in addition to order processing time, which varies by product. Track & Trace available.
Next Day Track & Trace From £6.95 | 1 business day for transit in addition to order processing time, which varies by product. Track & Trace available.
Free UK Mainland Delivery* From £0.00 | 2-3 business day for transit in addition to order processing time, which varies by product.
European 3-5 Day Track & Trace From £8.95 | 3-5 business days for transit in addition to order processing time, which varies by product. Shipping via air freight. Track & Trace available.
Chemsol Local Delivery From £0.00 | 3-5 business days for transit in addition to order processing time, which varies by product. Chemsol Direct Delivery service includes delivery by a Professional Chemsol Delivery Driver to your door. No tracking available.
Certified Professional Installation & Delivery From £0.00 | 7-14 business days for transit in addition to order processing time, which varies by product. Delivery includes a 10-point inspection prior to delivery. At delivery, an installation engineer professionally install on site and guide the customer how to operate and maintain the product. Delivery appointments are required.

Shipping Guidelines

Shipping Method: You may select your own shipping method for most products. Free Delivery promotion uses Standard Shipping only and not all items qualify for free delivery. Certain items require Chemsol Direct to select the shipping method.

Shipping Time: Amount of time the item is expected to be in transit according to the Shipping Method you choose.

Business Days: Monday through Friday, excluding public holidays.

Lead Time: Amount of time expected to pick and ship the order. Varies by product and source. The product lead time is noted on each product page.

Buy Online, Pick Up In Store

Buy Online, Pick Up In Store Service Most orders will be ready for pick up within two hours of the time the order was placed online. Specific items may take slightly longer due to inventory and/or availability.

Buy Online, Pick Up In Store Guidelines

When you arrive at our store, report to the Customer Service desk as reception for assistance with order pickup. Store pickup is valid only for customer when placing order, during our store's normal operating hours and only for orders confirmed via In-Store Order Pickup Notification email.

Delivery & Shipping frequently asked questions

Which shipping companies do you use?

Chemsol Direct utilises the following Couriers:
CourierWeight (Kg)LocationOrder Type(s)Product Specifics
Royal Mail 1 - 2 Kg UK 48 Hour Track & Trace, Next Day Track & Trace, European Track & Trace, Worldwide Track & Trace  
City-Link 2 - 10 Kg UK Mainland Next Day Track & Trace  
Delsol (APC) 10 - 20+ UK Next Day Track & Trace  
UPS 2 - 50+ Kg Europe & Worldwide European Track & Trace, Worldwide Track & Trace  
DHL 2 - 50+ Kg Europe & Worldwide European Track & Trace, Worldwide Track & Trace   
Edge Transport  10+ Kg UK  Hazardous Chemicals (HazChem) 3-5 Business Day Transit Time  Hazardous Chemicals
McCarthys Haulage  50+ Kg UK   Euro, Small and Full Pallets - 3-5 Business Day Transit Time  

May I choose my shipping carrier?

Customers may choose how they would like their order delivered between 48 Hour Track & Trace and Next Day Track & Trace for smaller items. Chemsol Direct does not allow customers to select a specific carrier for delivery; however, Chemsol Direct will choose the best shipping courier available for your needs based on location, items, weight, etc.
Who do I call if my package arrives broken or damaged from the courier?
If you receive your order and it is damaged by the delivery company, please call 01492 582 888 within 3 days to report any damages 5 days a week between 08:30 AM – 5:00 PM. If possible, refuse delivery of the broken or damaged items.
Some major appliances are non-returnable. Items should be inspected thoroughly at the time of delivery. If you are not satisfied, refuse the item before signing the delivery receipt. Be sure to report any product defects or damages with the delivery agent. Please call please call 01492 582 888 to report damages or other delivery issues. Damages must be reported within 48 hours of delivery.
How do I check my order status?
To check the status of your order online, Log In and visit the Chemsol Direct order status page in your account area and click on 'My Orders' in your Account.
Does ChemsolDirect.co.uk offer shipping outside of the UK?
Yes, ChemsolDirect.co.uk offers a selection of its products for shipment to outside the UK. Selected countries only. Remote surcharges may apply.